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Store FAQs
Last Updated: September 11, 2025.
General FAQs
There is a link to Trail Life USA's shop under the help menu in Trail Life Connect. Trail Life USA's shop and Trail Life Connect are not linked.
If you have any questions about Trail Life USA's online shop, product questions, or order inquires, you can reach out to us at Store@TrailLifeUSA.com!
Product FAQs
While Trail Life encourages members to purchase a uniform, Trail Life does not mandate any uniform requirements. This is a decision that is left up to each individual troop.
Trail Life USA does not officially require a hat to be worn with troop uniforms. We offer the Tri-Color hat, which is made with the same type and color of material as the official troop uniform, for those interested. You can view these hats here.
Trail Life USA's Tri-Color Hat is one size fits most. The sizing difference between the youth and adult is minimal (4 cm).
Our Woodlands Trail Patrol Hat, Classic Snapback Hat, and the Twill Hat are offered in both youth and adult sizes.
The Trail Life USA uniform pants are custom-dyed. Because they are made from different fabrics, it is impossible to get a perfect color match in all lighting. The colors will vary slightly, depending on lighting.
Yes! You can purchase replacement collar, epaulette, or placket buttons here.
Trail Life USA works with Corporate Clothier to produce program uniforms.
Trail Life USA is continually looking into having our uniforms made in the United States. However, we have not found a cost-effective solution to offer our customers. This is something we will continue to explore.
If you have a connection with a United States manufacturer you can reach out to us at Store@TrailLifeUSA.com.
Trail Life USA has a wide variety of items that are embroidered on demand. If you purchase an embroidered on demand item there will be a 7-10 business day delay. This may delay the shipment of your entire order.
Order FAQs
- Corporate Clothier, fulfills the majority of our orders. They can be reached by email at custserv@corporateclothier.com or at 877-255-2554.
- Flags USA, fulfills orders for our custom Official Troop Flag, Official Travel Flag, Official Area Flag, Official Region Flag, Trail Life USA National Flag, and the American Flag.
- Signarama, fulfills orders for the Trail Life Feather Flag - 7' and Trail Life Feather Flag - 14'.
Our distribution partner, Corporate Clothier, is responsible for collecting tax on Trail Life USA orders.
Please email store@TrailLifeUSA.com to inquire about tax-exempt statuses.
Yes, our distribution partner, Corporate Clothier, collects sales tax in states where it is required.
Please contact Trail Life USA at Store@TrailLifeUSA.com or Corporate Clothier at custserv@corporateclothier.com. When inquiring about a specific order please include the full name on the invoice and your order number.
Trail Life USA has a wide variety of items that are embroidered on demand. If you purchase an embroidered on demand item there will be a 7-10 business day delay. This may delay your entire order.
Every customer should receive a confirmation email after placing their order. This email will include a customer's order summary.
If you placed an order on Trail Life's Store, please reach out to Trail Life at store@traillifeusa.com. We will be able to tell you if your order was successfully placed. We can also manually send you an order confirmation email.
Please do not redo an order if you have not contacted Trail Life.
Processing means that your order has been placed and is being forwarded to our distribution partner, Corporate Clothier.
Completed means that your order has been received by Corporate Clothier and they will be working on fulfilling and shipping your order.
If you have any questions about your order, you can contact Trail Life at store@traillifeusa.com or Corporate Clothier at custserv@corporateclothier.com.
If there is any error on your invoice please contact Trail Life at store@traillifeusa.com or Corporate Clothier at custserv@corporateclothier.com as soon as possible.
Shipping FAQs
Our store uses a flat-rate model of $9.99 per order for any size or value order shipped by any means (UPS or USPS). This also includes all fulfillment and handling fees. If you purchase an embroidered on demand item there will be a 7-10 business day delay. This may delay your entire order.
Method of shipping is determined once the order is compiled by the fulfillment company, and are subject to the policies of the respective shipping services. This means it is important for the customer to make sure they are able to receive packages at the shipping address provided. There may be a longer delivery time frame depending on the delivery provider.
Additionally, items that are shipped via US Postal Service are not guaranteed. If they are returned to the warehouse as undeliverable the customer will be responsible for the following:
- Additional shipping charges to resend the order
- Contacting USPS for lost or damaged packages
- Contacting USPS for late packages
Orders are typically shipped within 2-4 business days. Items that are embroidered on demand have a 7-10 business day delay. If you order an item that is embroidered on demand this will result in a delayed shipment of your entire order.
Exceptions:
Items Shipped and Fulfilled from Vendors (Troop flags, banners, custom wooden swords, Troop Uniform Patches, and the booth in a box) have clearly marked unique shipping charges and delivery times
Flags are produced by Flags USA and will ship separately from the rest of your order. Flag orders will be shipped approximately 14-16 business days from order placement date.
Trail Life USA has a wide variety of items that are embroidered on demand. If you purchase an embroidered on demand item there will be a 7-10 business day delay. This may delay your entire order.
Once our distribution partner, Corporate Clothier, ships your order, they will send you an email. This email will include a downloadable copy of your invoice. Your tracking number can be found on the last page of that invoice. If you ever have questions about your order you can contact Trail Life at store@traillifeusa.com or Corporate Clothier at custserv@corporateclothier.com.
Return FAQs
No, there is no return-processing fee, but you are responsible for return shipping costs unless the refund is due to a fulfillment mistake. Please go to our return policy page for details.
You have 30 days from the receipt of product to initiate the return. Please go to our return policy page for how to return an item.
